Shipping & Returns

SHIPPING POLICY

Following are the terms and conditions that constitute our Shipping Policy;

Shipment processing time

All orders are processed within 2-3 business days (Mon-Fri). Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Delivery delays can occasionally occur.

Wicked-Divine Candle Co ships to addresses within Canada, the U.S., U.S. Territories.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

Wicked-Divine Candle Co is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Wicked-Divine Candle Co is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We now ship to: United Kingdom, Ireland, United States, France, Italy, Spain, Germany, Denmark, Netherlands, Belgium, Greece, Switzerland, Finland, Czech Republic, Hungary, Lithuania, Romania, Sweden, South Africa, Estonia, Malaysia, Canada, Australia

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Delivery delays can occasionally occur.

Return & Exchange Policy

Return and Refund Policy

Last updated: October, 2020

Thank you for shopping at Wicked-Divine Candle Co.

If, for any reason, You are not completely satisfied with a purchase, we invite You to review our policy on refunds and returns. 

The following terms are applicable for any products that you purchase with Us.

Interpretation and Definitions

  • You, means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Wicked-Divine Candle Co.

  • Service refers to the Website.

  • Website refers to Wicked-Divine Candle Co, accessible from www.wicked-divine.com

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 30 days

  • The Goods are in the original packaging

 

The following Goods cannot be returned if:

  • The supply of Goods made to Your specifications or clearly personalized.

  • The supply of Goods which according to their nature are not suitable to be returned deteriorate rapidly or where the date of expiry is over.

  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

 

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

161, 72e avenue

St-Zotique (Quebec) Canada

J0P 1Z0

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.