Questions fréquentes

Frequently asked questions

Quels forme de paiement est accepté? / What form of paiement is accepted?

Nous acceptons les formes de paiement suivants; Crédit Appel pay Paypal We accept the following payment methods: credit or debit card Paypal Apple Pay

J'ai un problème avec ma commande / Having an issue with your order?

Contactez-nous et nous nous assurerons de votre satisfaction complète! Please contact our customer service team at We will be able to assist you until fully satisfied.

Existe-t'il des codes promo? Do you do promotional or discount codes?

-Lorsque vous vous inscrivez à la liste de courriel, vous recevez un rabais de 10%. -Si vous achetez plus de 65.00$, la livraison est gratuite au Canada. -Si vous habitez dans la région de Soulange, la livraison est gratuite peu importe le montant de la commande. -Suivez-nous sur Intagram et Facebook pour connaitre les promotions en cours. -Subscribe to our newsletter to hear about all our latest offers. As a thank you for subscribing, we will send you a 10 % off code to use on your first order. -When you purchase over 65.00$, shipping is free in Canada. -If you live in the Soulanges area, shipping is free with no min.purchase. -We also have a few promotional campaign through the year. Stay tune and follow us on Instagram and Facebook!

Quels sont les délais de livraison? / When will I receive my order?

Toutes les commandes sont traitées du lundi au vendredi. Les commandes placées le week-end, seront traitées lundi matin. Les commandes sont envoyées entre 1 et 3 jours. All orders are processed Monday-Friday. All orders placed on weekends/holidays will be processed the following business day. All items are dispatched within 1-3 days.

Instructions on how to burn a candle

Heed the following guidelines and you'll get way more mileage out of your favorite candles. 1. Trim the wick. Every. Single. Time. Each time you want to burn your candle, start by trimming the wick to between 1/8 and 1/4 inches long. You can use scissors, nail clippers, or a specialized wick trimmer, but no matter what you do, always trim. trimmed wicks will give you a cleaner, brighter burn. Untrimmed wicks are a lot more likely to take on a weird mushroom-esque shape that dulls and obscures the flame. Excessively long wicks are a top cause of those nasty smoky stains that end up on your glass jar candles. Trimming the wick keeps the flame in control and prevents those marks from forming in the first place. 2. Let the wax melt all the way across. Once your candle's lit, don't blow it out until the top layer of wax has melted all the way across. This might take several hours — so don't set out to burn a candle at all unless you've got time to kill. Whenever you fail to achieve full melt, the wick starts to sink lower and lower, like a tunnel is forming right through the center of the candle. Eventually, the tunnel will grow so deep that it'll be tough to light the wick at all. More importantly, all that unmelted wax on the sides represents hours of lovely fragrance and burn time you bought but won't ever get to utilize. It takes patience, but if you melt the wax all the way across every time you burn, the surface of the candle will stay flat and the sides of the jar will stay clean, all the way down until the candle is spent. 3. Keep the flame away from moving air. Do your best to keep your burning candle away from fans, air conditioners, open windows, or heavily trafficked areas where people walk back and forth a lot. Moving air can disturb the flame, leading to even more unsightly black marks on the glass.

Pourquoi supportez-vous le centre d'hébergement la Passerelle? / Why do you support women's shelter La Passerelle?

Nous croyons fermement que chaque entreprise a une obligation sociale envers sa clientèle et envers la communauté. Puisque nos produits sont destinés principalement aux femmes et à celles qui s'identifie comme telle, nous avons choisi la cause de la protection des femmes face à la violence conjugale. Trop de femmes vivent encore dans l'angoisse et l'impuissance aux mains de partenaires insidieux. We firmly believe that every business has a social obligation to its customers and to the community. Since our products are primarily intended for women and those who identify themselves as such, we have chosen the cause of the protection of women in the face of conjugal violence. Too many women still live in anguish and helplessness at the hands of insidious partners.